About Australian Learning Group (ALG)ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.We believe in nurturing and empowering people on their path to more meaningful careers, providing the right opportunity for our students to learn, transform and evolve while pursuing their passion. You can learn more about our values and beliefs at https://alg.edu.au/ About the roleWe are currently seeking a Student Experience Manager to join our Melbourne team.The Student Experience Manager leads and delivers student experience in the campus they are based. This frontline role leads of a small team to execute on exceptional student experience, ensuring satisfaction of ALG’s service standards. This role is also the custodian of campus operations, ensuring the smooth and efficient operation of the campus and staff workspace. About youYou have proven developing leadership and management abilities, excellent verbal and written communication skills, computer proficiency in word and excel processing, and organisational and time management skills.A naturally outgoing and energetic person with exceptional influencing skills who can calm down and reassure stressed-out students. Has a positive can-do and helpful attitude. This person also has the capacity to think quickly under pressure and to guide and support team members. Qualifications and Experience:2-4 years of experience working in a in a Registered Training Organisation or customer service settingExperience providing student support aligned to the Standards for Registered Training Organisations (RTOs) 2015Experience providing student services to international students under the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (preferred but not essential)Experience using and maintaining databases (eg. CRM’s, Student Management Systems, PRISMS)Experience with customer relationship management / contact centre software (eg. Zendesk) What makes working with us exciting:Paid birthday leaveWork-life balanceTraining and development opportunitiesJob rotation and career progressionA positive culture and fun team Diversity & Inclusion We celebrate our diversity and strive to reflect contemporary Australian society in order to better serve our students. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, people with lived experience of adversity, and from people of all ages. Next steps:  Please apply online or send your resume and a covering letter summarising your relevant skills and experience to bonnie.ballete@eduholdings.com.auWe are only able to consider applicants with the right to live and work in AustraliaOnly shortlisted candidates will be notified of the outcome of their application    AUD Melbourne 3004

Student Experience Manager

About Australian Learning Group (ALG)

ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.

We believe in nurturing and empowering people on their path to more meaningful careers, providing the right opportunity for our students to learn, transform and evolve while pursuing their passion. You can learn more about our values and beliefs at https://alg.edu.au/

 

About the role

We are currently seeking a Student Experience Manager to join our Melbourne team.

The Student Experience Manager leads and delivers student experience in the campus they are based. This frontline role leads of a small team to execute on exceptional student experience, ensuring satisfaction of ALG’s service standards. This role is also the custodian of campus operations, ensuring the smooth and efficient operation of the campus and staff workspace.

 

About you

You have proven developing leadership and management abilities, excellent verbal and written communication skills, computer proficiency in word and excel processing, and organisational and time management skills.

A naturally outgoing and energetic person with exceptional influencing skills who can calm down and reassure stressed-out students. Has a positive can-do and helpful attitude. This person also has the capacity to think quickly under pressure and to guide and support team members.

 

Qualifications and Experience:

  • 2-4 years of experience working in a in a Registered Training Organisation or customer service setting
  • Experience providing student support aligned to the Standards for Registered Training Organisations (RTOs) 2015
  • Experience providing student services to international students under the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (preferred but not essential)
  • Experience using and maintaining databases (eg. CRM’s, Student Management Systems, PRISMS)
  • Experience with customer relationship management / contact centre software (eg. Zendesk)

 

What makes working with us exciting:

  • Paid birthday leave
  • Work-life balance
  • Training and development opportunities
  • Job rotation and career progression
  • A positive culture and fun team

 

Diversity & Inclusion 

We celebrate our diversity and strive to reflect contemporary Australian society in order to better serve our students. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, people with lived experience of adversity, and from people of all ages.

 

Next steps: 

  • Please apply online or send your resume and a covering letter summarising your relevant skills and experience to bonnie.ballete@eduholdings.com.au
  • We are only able to consider applicants with the right to live and work in Australia
  • Only shortlisted candidates will be notified of the outcome of their application

 

 

 

  • Posted Date 23 Jun 2023
  • Location Melbourne
    VIC / Australia
  • Industry Education & Training
  • Job Type Full Time
  • Salary Not provided