Education Support Officer:About Australian Learning Group (ALG)ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.We believe in nurturing and empowering people on their path to more meaningful careers, providing the right opportunity for our students to learn, transform and evolve while pursuing their passion. You can learn more about our values and beliefs at https://alg.edu.au/We are currently seeking an Education Support Officer to join our team.About the roleThe Education Support Officer will report to the Head of Education Support and performs a broad range of administration duties for our students.The role will ensure that we have learning materials that are engaging, consistent across different courses, free from spelling and grammatical errors, and where relevant, published to our Learning Management System (Canvas) for an optimum user experience.About youYou are passionate about delivering a great user experience and comfortable working in a changing environment. You possess high attention to detail, with superior writing, editing, and proofreading skills.  You have strong interpersonal skills, excellent communication, and an ability to work collaboratively with a team as well as autonomously when required.You have strong computer skills including solid knowledge of Office365 and the ability to adapt to new software quickly.Key responsibilities:Termly set up of LMS CANVAS for course deliveryImport academic resources, including eBooks, linking and syncing contentMaintain courses and content throughout the academic yearTroubleshooting of LMS issues and escalating with InstructureCSV import of data into CANVASAdministration of system integration RTO Manager with CANVASAllocating of ZOOM LinksTimetabling planningCreating batches and enrolling studentsGenerate reports for attendance and course progress interventionManage student records and communication via electronic system. (i.e.: student mailout communication, entering of class attendance, updating of student results, generation of student certificates, etc)General office administration duties as required i.e. post, printing, scanning, archivingGeneral campus and classroom administration duties as requiredMaintaining of, setup, and supervision of student clinic as requiredOrganise and attend orientation events, registration days, and graduation ceremonies when necessaryAble to work as a part of a team and at the same time the ability to work independently and proactivelyStrong communication skills with a genuine interest in helping prospective students understand and achieve their goalsAbility to maximize results with resources availableStrong attention to detailSolid time management skillsProficiency in Microsoft Office suite (or similar programs)Please note further duties and tasks may be added to this job description at any time to meet the changing needs of the company. Qualifications and experience:1+ year experience working with LMS CANVAS1+ year experience working with SMS RTO M1+ year general administration experienceAny combination of education and experience that would provide the required knowledge and skills for the roleDemonstrated ability to plan effectively and manage to change priorities in a deadline-driven environmentWhat makes working with us exciting:Paid birthday leaveWork-life balanceTraining and development opportunitiesJob rotation and career progressionA positive culture and fun teamDiversity & Inclusion We celebrate our diversity and strive to reflect contemporary Australian society to better serve our students. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, people with lived experience of adversity, and from people of all ages. Next steps:  Please apply online or send your resume and a covering letter summarising your relevant skills and experience to bonnie.ballete@alg.edu.au We are only able to consider applicants with the right to live and work in AustraliaOnly shortlisted candidates will be notified of the outcome of their application AUD Brisbane 4000